5 months I'm waiting on the title and then they finally say they don't have the title. They are willing to buy back for what I paid. The exact same car has gone up $6000 in price, they won't make it right. It was a graduation gift for my son. CRAPVANA is the most dishonest dealer I have ever dealt with. Lies lies lies! They sold me a car without having the title. OMG this is a mess. I can't even legally drive the car anymore. Buyer Beware they are just out to screw you.
This is my google review:
I purchased a car from Carvana.com (Blue Lake, TX really Tempe, AZ) on 6/1/21. Now, almost 5 months later, I do not have my title and plates. Under Texas state law, a dealership has 30 calendar days from the sale date to send the title paperwork to the Texas Department of Motor Vehicles. Or 45 days if the dealership financed the car purchase. I paid cash.
On one of my recent calls, the customer advocate said Carvana does not have the title to the car. She explained the previous lienholder (VW) would not release the title because the seller did not sign something. The carfax they gave me at delivery and subsequent report I bought do not show a lien on the car.
Today I called, and the advocate said that I needed to sign some papers. The papers they claimed I needed to sign were signed and over-nighted back to them almost 3 weeks ago. The advocate seemed surprised that this particular stalling technique had already been used. They will also blame it on your state and covid. You will even start to blame yourself. Carvana does not believe in holding itself accountable.
I would like to think they are handling this problem, but there is a national problem with Carvana not delivering car titles. Do an online search first before you buy from them. It's a gamble, if it all works out...then consider yourself lucky. I'm four days away from having a car that I can no longer legally drive.
I have made complaints with the Texas Attorney General and the DMV. Because I didn't know there would ever possibly be a problem, I did not withdraw my consent for arbitration, so I cannot legally sue or join any class action suit. By the way, when you effortlessly e-sign your paperwork, one of the forms you will sign says there could be delays in processing and titling, and you acknowledge this and will be responsible for tickets if your temporary plates expire. Oh, and after they drop off that car, they will never call you to ask is everything ok? They got your money, and they are done with you.
When you put out a complaint or review about them, they will respond back publicly that they are sorry to hear about that and they will have an advocate look into it. Yet, strangely, they never try to resolve the problem.
It has been a non-stop headache dealing with Carvana over the last three months. So, to sum it all up...No...I would not recommend Carvana.